The Microsoft solutions are 1) use the business version of 365 where the use of the customers domain is standard, but at much higher cost than 365 Family. Note the continuing requirement for the custom email is essential. It is not possible to setup the desktop version of Outlook as an alternative, but the web version of the Outlook still works (but for now long?). Microsoft dropped support for this service in February 2021, without direct notice, but Thunderbird continued to work until early December 2021. The Microsoft account was originally setup in 2017 using what was then called Outlook Premium and allowed the use of personalised email, i.e. It appears the problem, and solution, lie with Microsoft.
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